This is a list of steps that should be taken when submitting a replacement order for a client:
- Reproduce a new order from the existing order only including the items that need to be replaced. During the edit:
- Add '-R' to the end of the PO number.
- Shipper number should be updated to either the decorator or FAST. Decorator Equipment Data
- Submit an alert to the decorator using the replacement order macro, be sure to fill in the appropriate sections of the macro and attach any pictures.
- Record any notes in the internal CS section that are needed (phone calls, external emails, ZD ticket #'s)
- Confirm with the client their replacement order has been submitted and provide new ship date if possible.
- Flag order to adjust pricing for both the client and decorator if the decorator is at fault.
- Log chargeback in Google spreadsheet : Decorator Charge-Backs.